Case Study
Overview
A FTSE 100 financial services company modernized its mortgage services by integrating AI analytics to calculate final mortgage balances with exceptional speed and precision.
BUSINESS CHALLENGES
- Manual calculations caused 3-day delays, impacting customer and solicitor satisfaction
- High dependency on human input increased variance and operational cost
- Need for real-time decision support insights from multiple banking systems
SOLUTION IMPLEMENTED
- AI algorithms retrieve and analyze mortgage data across multiple core banking systems
- Predictive analytics provide instant balance calculations and validation
- Intelligent workload distribution ensures peak-time performance
Impact Delivered
99%
Time Reduced
Calculation time reduced from 3 days to 30 minutes
66%
Processing
Reduction in processing duration (from 6.3 to 2.1 minutes per calculation)
30
FTE Capacity
Worth of capacity returned to the organization
Improved
Satisfaction
Drastically improved customer satisfaction and retention