Case Study
Overview
A global financial institution modernized its enterprise access provisioning using Hyper Automation to streamline identity workflows and accelerate employee onboarding.
BUSINESS CHALLENGES
- 50–60 employees manually fulfilled access requests
- Over 150,000 access requests annually, each involving an average of eight systems
- Low accuracy and long turnaround times created onboarding delays and security risks
SOLUTION IMPLEMENTED
- Automated high-volume access request types using orchestration + workflow automation
- Integrated intelligent validation, rule engines, and human-in-the-loop exception handling
- Rolled out across multiple global markets with standardized governance
Impact Delivered
$250,000
Annual Savings
In staffing and operational effort
0.2 days
Turnaround Time
Improved from 4 days to 0.2 days for fully automated flows
<1%
Error Rate
Error rates dropped from 15% to below 1%
150,000+
Requests/Year
Access requests processed annually