Case Study
Overview
A multinational Spanish banking group implemented Hyper Automation to modernize its operational backbone, integrating workflow automation, AI-driven decisioning, and continuous integration to deliver large-scale efficiency and risk reduction.
BUSINESS CHALLENGES
- Heavy reliance on FTEs for administrative and repetitive back-office processes
- Peak volume spikes required additional temporary staff
- Needed a digital transformation framework that improves quality while minimizing operational risk
SOLUTION IMPLEMENTED
- Automated four multi-functional processes spanning 31 applications and 6 legacy technologies
- Deployed through a private cloud, integrated with CI/CD pipelines for continuous improvement
- Combined automation, analytics, and intelligent orchestration for enterprise-wide scalability
Impact Delivered
200%
Productivity
Up to 200% productivity increase in targeted processes
0.15%
Error Rate
Error rate reduced to 0.15%, ensuring high compliance
45
FTE Savings
Redirected to higher-value digital roles
6
Legacy Systems
Legacy technologies integrated seamlessly