Case Study
Overview
A leading Middle East–based financial services organization used RPA to streamline arrears case-building, which was previously reliant on complex manual data gathering across nine disparate systems.
BUSINESS CHALLENGES
- Arrears information spread across 9 disparate systems
- Manual case compilation required 7.5 hours per case
- Needed a faster, fair, accurate, and cost-efficient way to build customer arrears journeys for litigation decisions
SOLUTION IMPLEMENTED
- 50 digital workers deployed in a virtual desktop environment
- Automation of 55 processes, built with reusability and scale in mind
- Full integration with all core banking systems while meeting compliance standards
Impact Delivered
93%
Time Reduced
Case build time reduced from 7.5 hours to 30 minutes
80,000
Cases Processed
Cases processed by digital workers
£28M
Cost Saved
Saved compared to £30M manual processing cost
Significant
Accuracy
Improvement in accuracy and case quality