Case Study
Overview
This process sets up automatic payment mandates for insurance premium deductions from customer accounts, including mandate creation, validation, and activation in both the banking and insurance systems.
BUSINESS CHALLENGES
- Manually setting up premium payment mandates across both banking and insurance systems introduces synchronisation errors that can result in missed premium deductions.
- Validating mandate parameters — account details, deduction date, amount — against insurance policy terms requires cross-system checks that are time-consuming manually.
- Activation failures due to data mismatches between systems are difficult to detect and resolve promptly without automated monitoring.
SOLUTION IMPLEMENTED
- RPA bot creates mandates simultaneously in both banking and insurance systems, ensuring full synchronisation from the point of setup.
- Automated validation engine verifies all mandate parameters against policy terms before activation, flagging any mismatches for correction.
- Bot monitors mandate activation status and alerts operations teams of any failures for prompt resolution.
Impact Delivered
99%
Accuracy
8X
Productivity
3 min
Avg. TAT
24 hours
SLA
400/day
Volume