Case Study
Overview
Bai Al Ajel involves import and export document collection, Import/Export Bai Al Ajel, and Takaful. Incoming MT 202 / MT 103 SWIFT messages are tracked and funds are credited to the NCA account based on value date receipt.
BUSINESS CHALLENGES
- Manual loan processing for Bai Al Ajel requires multiple resources and is highly time-consuming.
- The process must be accurate and fast to ensure timely import/export of goods and avoid contractual breaches.
- Takaful management challenges include lack of transparency, inadequate IT infrastructure, and inconsistent customer service.
SOLUTION IMPLEMENTED
- Deployed an RPA solution to track incoming MT 202/MT 103 SWIFT messages and credit funds to NCA account based on value date receipt.
- Solution extracted data, initiated credit transfers, and generated tickets for Robotics and Settlement teams automatically.
- Automated solution processes messages quickly and accurately, reducing errors and operator workload significantly.
Impact Delivered
95%
Accuracy
400%
Productivity
20 min
Avg. TAT
30 min
SLA
2,000/month
Volume