Overview
Banks processed thousands of customer requests daily, involving manual data entry and multi-system checks. INNOIRA deployed digital workers to automate verification and data entry for all service request types.
Business Challenges
1.
High-volume requests prone to manual data entry errors
2.
Slow turnaround caused customer dissatisfaction
3.
Multiple systems required for verification and updates
Solution Implemented
Unified digital workflow for automated multi-system data entry
Instant validation of constraints and regulatory requirements
Automated processing of NOCs, ownership transfers, and compliance-related cases
Impact Delivered
100%
Accuracy
Eliminated human errors across all request types
9X
Productivity
Massive uplift in service request throughput
2 minutes
Turnaround Time
Achieved for 720 NOC cases/day