Overview
Banks struggled with delays in POS machine cancellation, loan installment changes, and ATM/POS claim validations. INNOIRA deployed digital workers to deliver instant, accurate, and scalable service operations.
Business Challenges
1.
Repetitive multi-system checks for POS cancellations and amendments
2.
High risk of human error in ATM/POS claim validations
3.
Large daily volume of customer requests
Solution Implemented
BOT automates the end-to-end POS cancellation process
Instant validation of transaction records across dates and rules
Unified workflow for processing amendments, claims, and service requests
Impact Delivered
100% Accuracy
POS Cancellation
Flawless blocking and cancellation of unused POS terminals
9X
Productivity
Significant uplift across all service operations
99% Accuracy
ATM/POS Claims
Reduced errors in high-risk claim cases