Case Study
Overview
A global services provider automated merchant onboarding to its online service portal, reducing dispute costs and improving merchant satisfaction.
BUSINESS CHALLENGES
- Non-enrolled merchants created longer, costlier dispute resolutions
- Manual mass enrolment was not feasible due to scale
- Needed a country-adaptable solution with minimal manual intervention
SOLUTION IMPLEMENTED
- RPA-driven extraction and classification of merchant lists per country
- Digital Workers performed automated merchant onboarding and credential delivery
- 85–90% code reusability across international markets
Impact Delivered
12 months
ROI Timeline
ROI achieved
$250,000
Savings
From reduced paperwork and fewer call-center enquiries
Faster
Dispute Resolution
Thanks to better self-service adoption
85-90%
Code Reusability
Across international markets