Case Study
Overview
An integrated health system engaged Innoira to implement an AI chatbot for initial symptom assessment and clinical triage—helping patients determine appropriate care levels and reducing unnecessary emergency room visits.
BUSINESS CHALLENGES
- ER overcrowding with non-emergency cases consuming resources
- Patients unsure whether symptoms warranted urgent care, ER, or primary care visit
- After-hours symptom concerns resulted in unnecessary ER visits or delayed care
- Nurse triage lines overwhelmed with extended wait times
SOLUTION IMPLEMENTED
- Deployed AI symptom checker with clinically-validated triage algorithms
- Personalized care recommendations based on symptom severity, history, and risk factors
- Direct appointment scheduling for appropriate care level (primary, urgent, ER)
- Escalation protocols for emergency symptoms with 911 integration
Impact Delivered
45%
ER Diversions
Non-emergency cases redirected to appropriate care
94%
Triage Accuracy
Agreement with physician clinical assessment
+55%
Patient Confidence
Increase in care-seeking decision confidence
$2.8M/Year
ER Cost Savings
From reduced low-acuity ER utilization