Overview
A regional healthcare system engaged Innoira to deploy RPA for automating medical records processing, document classification, and EHR data entry—significantly reducing backlogs and improving clinical data accuracy.
Business Challenges
Backlog of 50,000+ medical records awaiting processing and digitization
Manual data entry errors caused clinical documentation inconsistencies
Staff overwhelmed by volume of incoming faxes, referrals, and external records
Delayed record availability impacted care coordination and clinical decisions
Solution Implemented
Implemented intelligent document classification using RPA with OCR capabilities
Automated extraction of key clinical data points and structured EHR entry
Created workflow routing based on document type, priority, and destination department
Deployed quality assurance automation for data validation and error flagging