Case Study
Overview
Customer onboarding required multiple systems and manual steps, resulting in long delays and high error rates. INNOIRA deployed a digital workforce orchestrator to automate the entire SIM activation process.
BUSINESS CHALLENGES
- Multiple systems causing slow onboarding and human errors
- Fragmented customer journey leading to dissatisfaction
- 24–48 hour provisioning times
SOLUTION IMPLEMENTED
- RPA orchestrator automating CRM data capture, KYC validation, and credit checks
- Automatic mobile number assignment and SIM activation
- End-to-end workflow executed without human intervention
Impact Delivered
99.8%
Accuracy
Major reduction in data entry errors
24 hrs → 8 mins
Onboarding Time
Massive improvement in provisioning speed
5X Increase
Productivity
Back-office efficiency significantly improved