Case Study
Overview
Telecom providers needed a scalable system to manage delinquent accounts without overwhelming their teams. INNOIRA automated the debt collection lifecycle.
BUSINESS CHALLENGES
- High volume of overdue account tracking
- Manual reminders causing inconsistent follow-ups
- Agents overwhelmed with repetitive Tier-1 tasks
SOLUTION IMPLEMENTED
- BOT identifies overdue accounts and calculates fees
- Triggers SMS/email reminders and updates billing system
- Escalates only non-responsive customers to humans
Impact Delivered
90%
Automated Volume
Tier-1 tasks handled without agent involvement
8%
Recovery Improvement
Higher on-time payments