Case Study
Overview
Telecom operators struggled with failed ports due to strict SLA timelines and data validation errors. INNOIRA automated the entire MNP lifecycle.
BUSINESS CHALLENGES
- High port failure rates due to manual errors
- Strict regulatory timelines requiring rapid execution
- Complex multi-system coordination
SOLUTION IMPLEMENTED
- BOT validates customer details and communicates with central MNP clearinghouse
- Tracks MNP status in real time and updates customers
- Automated lifecycle from request to activation
Impact Delivered
100%
Compliance
Full SLA adherence
15% Improvement
Success Rate
Fewer failed ports
4 hrs → 15 mins
TAT
Massive time savings