Innoira
    Managed Automation Services
    24/7 Support

    Managed AutomationServices

    24/7 monitoring, rapid support, and continuous optimization through our automation management offering.

    How Innoira Delivers Automation

    Our Managed Automation Services provide end-to-end monitoring, support, and continuous optimization to keep your automation running smoothly.

    24/7 Monitoring
    Round-the-clock bot health monitoring with proactive alerts
    Rapid Response
    SLA-backed incident response with multi-tier escalation
    Continuous Improvement
    Regular optimization cycles to enhance bot performance
    Security & Compliance
    Governed automation with audit trails and compliance checks
    Analytics & Reporting
    Real-time dashboards and executive reporting
    Dedicated Team
    Named resources familiar with your automation landscape

    Multi-Tier Support Model

    Structured escalation ensuring the right expertise handles each issue

    L0
    Self-Service
    Response: Instant
    Automated self-service portal with knowledge base, FAQs, and AI chatbot for common queries
    Knowledge base access
    Bot status dashboard
    Automated diagnostics
    Video tutorials
    L1
    Help Desk
    Response: 15-30 min
    First-line support for incident logging, basic troubleshooting, and ticket triage
    Incident logging
    Basic troubleshooting
    Bot restarts
    Access requests
    Escalation to L2
    L2
    Technical Support
    Response: 1-4 hours
    Advanced technical support for complex bot failures, debugging, and environment issues
    Root cause analysis
    Bot debugging
    Integration fixes
    Environment issues
    Code modifications
    L3
    Expert Specialists
    Response: 4-24 hours
    Senior architects and specialists for critical incidents, optimization, and security
    Critical incidents
    Architecture review
    Performance optimization
    Security response
    Vendor escalation
    Issue Resolution by Tier
    Percentage of issues resolved at each support level
    Average Resolution Time (Hours)
    Time to resolve by support tier
    0h15h30h45h60hL1 - Help DeskL2 - TechnicalL3 - ExpertL4 - Vendor

    Industry-Specific Managed Services

    Tailored support models for each industry's unique automation needs

    Banking & Financial Services
    99.99% uptime
    45+ active bots

    Key Automated Processes We Manage:

    KYC/AML monitoring
    Loan processing bots
    Regulatory reporting
    Fraud detection alerts
    Account reconciliation
    Automation Coverage by Industry
    Active bots, automated processes, and cost savings achieved
    HealthcareManufacturingPublic Sector0%30%60%90%120%
    • Active Bots
    • Automated Processes
    • Cost Savings (%)

    SLA Performance & Reporting

    Transparent metrics and continuous performance tracking

    Service Capability Scores
    Our performance across key service dimensions
    MonitoringIncident MgmtOptimizationSecurityReportingGovernance0255075100
    SLA Achievement
    Target vs. achieved performance metrics
    80%85%90%95%100%UptimeResponse TimeResolution RateCustomerSatisfaction
    • Target
    • Achieved
    6-Month Performance Trend
    Uptime and incident resolution over time
    JanFebMarAprMayJun99.5%99.65%99.8%100%
    • Uptime %

    Our Service Delivery Model

    A structured lifecycle approach ensuring stability, scalability, and continuous innovation.

    1

    Onboarding

    Environment setup, structured knowledge transfer, and baseline documentation.

    2

    Transition & Stabilization

    Controlled handover, initial support ramp-up, issue remediation, and process tuning.

    3

    Steady State Operations

    Business-as-usual operations with defined SLAs, regular reporting, and governance.

    4

    Performance Optimization

    Continuous improvement cycles, performance tuning, and bot enhancements.

    5

    Expansion & Innovation

    Identification of new use cases, technology upgrades, and AI-driven enhancements.

    6

    Continuous Evolution

    Ongoing maturity advancement through innovation, scalability, and capability building.

    Frequently Asked Questions

    Let Us Manage Your Automation

    Focus on business outcomes while we handle 24/7 operations, support, and continuous optimization.