Terms of Service

By accessing or using the website located at innoira.com ("Site") or engaging with any services provided by Innoira Consulting Services ("Innoira", "we", "our", or "us"), you agree to be bound by these Terms of Service ("Terms").

If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

We reserve the right to update these Terms at any time. Continued use of the Site or services following any changes constitutes acceptance of the revised Terms.

Innoira Consulting Services provides AI automation consulting, digital transformation services, and related technology solutions including but not limited to:

Robotic Process Automation (RPA) design and implementationAgentic AI and intelligent automation solutionsAI chatbot and conversational AI developmentAI analytics and decision intelligenceAI strategy and roadmap consultingAutomation Centre of Excellence (CoE) setupManaged automation services and supportTraining and change management programsAI website development and digital marketing services

The specific scope, deliverables, timelines, and fees for services are defined in separate Statement of Work (SOW) or service agreements executed between Innoira and the client.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:

Use the Site in any way that violates applicable local, national, or international law or regulationTransmit any unsolicited or unauthorized advertising or promotional materialAttempt to gain unauthorized access to any part of the Site or its related systemsEngage in any conduct that restricts or inhibits anyone's use or enjoyment of the SiteUse any automated means to access the Site, scrape content, or collect data without our prior written consentIntroduce viruses, trojans, worms, or other harmful or technologically harmful materialImpersonate Innoira, its employees, or any other person or entity

We reserve the right to terminate or restrict access to the Site for any user who violates these Terms.

All content on this Site — including but not limited to text, graphics, logos, images, case studies, reports, software, and the overall design — is the exclusive property of Innoira Consulting Services or its content suppliers and is protected by applicable intellectual property laws.

What You May Do:View and download content for personal, non-commercial referenceShare links to our pages with appropriate attribution

What You May Not Do:Reproduce, republish, or redistribute our content without prior written permissionUse our trademarks, logos, or brand assets without authorizationClaim ownership of or create derivative works from our content

Any feedback, suggestions, or ideas you provide to us may be used by Innoira without obligation or compensation to you.

For clients engaging Innoira for professional services:

Statements of Work: All project engagements are governed by a signed Statement of Work (SOW) or Master Service Agreement (MSA), which takes precedence over these general Terms for matters specific to that engagement.

Client Responsibilities: Clients are responsible for providing timely access to necessary systems, data, personnel, and approvals required for project delivery. Delays caused by client-side factors may affect timelines and costs.

Acceptance: Deliverables are deemed accepted if no written objection is raised within the review period specified in the applicable SOW.

Change Requests: Changes to agreed scope must be submitted in writing and are subject to additional fees and timeline adjustments.

Unless otherwise specified in the applicable SOW or agreement:

Invoices are due within 30 days of the invoice dateLate payments may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lowerWe reserve the right to suspend services for accounts overdue by more than 30 daysAll fees are exclusive of applicable taxes, which are the client's responsibilityRefund eligibility is determined by the terms of the specific service agreement

Both parties acknowledge that in the course of engaging with our services, confidential information may be shared. Each party agrees to:

Hold the other party's confidential information in strict confidenceUse confidential information only for the purposes of the engagementNot disclose confidential information to third parties without prior written consentApply at minimum the same level of care used to protect its own confidential information

This obligation survives termination of any agreement or engagement. Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purposeWarranties that the Site will be uninterrupted, error-free, or free of virusesWarranties regarding the accuracy, completeness, or reliability of any content

Innoira does not warrant that AI automation solutions will achieve specific business outcomes. Results depend on client-specific factors including data quality, process maturity, organizational readiness, and implementation quality.

Industry benchmarks, case study results, and statistics referenced on the Site represent past performance and are not guarantees of future results.

To the fullest extent permitted by applicable law, Innoira Consulting shall not be liable for:

Indirect, incidental, special, consequential, or punitive damagesLoss of profits, revenue, data, goodwill, or business opportunitiesDamages arising from your use of or inability to use the Site or servicesDamages arising from unauthorized access to or alteration of your data

In no event shall Innoira's total liability to you for all claims arising under these Terms exceed the greater of (a) the total fees paid by you to Innoira in the twelve months preceding the claim, or (b) USD $500.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, Innoira's liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Innoira Consulting, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses including reasonable legal fees arising out of or in any way connected with:

Your access to or use of the Site or servicesYour violation of these TermsYour violation of any rights of a third partyAny content or data you provide to Innoira in connection with our services

Our Site may contain links to third-party websites or integrate with third-party tools and platforms. These links are provided for convenience only.

Innoira has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the terms and privacy policies of any third-party services you access through our Site.

Your use of third-party services is at your own risk and subject to those third parties' terms.

We reserve the right to terminate or suspend your access to the Site or services at our sole discretion, without notice, for conduct that we believe:

Violates these Terms or applicable lawIs harmful to other users, third parties, or Innoira's business interestsCreates legal liability for Innoira

For client engagements, termination rights and procedures are governed by the applicable service agreement. Upon termination, provisions of these Terms that by their nature should survive (including intellectual property, confidentiality, disclaimers, and limitation of liability) shall continue to apply.

These Terms shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates, and the applicable laws of India, without regard to their conflict of law provisions.

Any disputes arising out of or relating to these Terms or use of the Site shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the DIFC-LCIA Arbitration Centre.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.

Entire Agreement: These Terms, together with any applicable SOW or service agreement, constitute the entire agreement between you and Innoira regarding the subject matter herein.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Failure by Innoira to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. Innoira may assign its rights and obligations without restriction.

Force Majeure: Innoira shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control.

If you have any questions about these Terms of Service, please contact us:

Innoira ConsultingEmail: legal@innoira.comPhone (UAE): +971 50 716 4929Phone (India): +91 900 001 2536

UAE Office:A2, IFZA, Dubai Silicon Oasis, Dubai, UAE

India Office:Kapil Kavuri Hub, Financial District, Hyderabad, India